APPOINTMENT CANCELLATION, RESCHEDULING + LATE POLICY:

Due to the high demand for appointments, a credit card hold is required for all consultations and appointments with both Laura, APRN, and Medical Esthetician, Olivia. A cancellation, reschedule, or no-show without a 48-hour notice will result in a non-refunable $100 charge to the card on file for appointments with Laura Cifarelli, APRN, and our Medical Esthetician, Olivia. 

When booking your appointment online, the service deposit collected will be credited to your account and applied towards the total cost of your service at checkout.

You may call, text, or use our self-service online scheduling platform to make changes.

Sofwave Appointments: A $300 booking deposit fee is required, and a 4-day cancellation notice is mandatory. Failure to cancel or reschedule within this window will result in the forfeiture of the $300 deposit or an automatic charge to your credit card per policy.

No-Show Policy: Truth Medical Aesthetics reserves the right to refuse appointments to those who no-show for three or more appointments.

Late Policy: If you are late to your appointment, Truth Medical Aesthetics reserves the right to reschedule your appointment.

Multiple Cancellations Policy: After three cancellations (with or without notice), we will no longer be able to accommodate you as a patient, and any future appointments will be canceled. Cancellations made after the 48-hour window will count towards this policy; however, even if a cancellation falls within the policy, it will be reviewed and determined by the office, and you may no longer be eligible to book with us again.

PRICING POLICY:

As part of our commitment to transparency, please be advised that, per the state of Connecticut, all “Cosmetic Medical Procedures” are subject to sales tax. To remain compliant, Truth Medical Aesthetics automatically adds the sales tax at checkout for all services.

Please note that our prices are subject to change at any time to remain competitive and reflect current industry standards. We appreciate your understanding as we strive to offer the best products and services.

RETURN + REFUND POLICY:

Skincare products may be returned for credit to Truth Medical Aesthetics within 14 days of purchase, provided they are unused and unopened. Opened and used skincare products may, however, be eligible for a refund if you experience any allergic reactions or complications after use. Your satisfaction and safety are our top priorities.

EMERGENCY SITUATIONS:

At the discretion of the provider, we allow for exceptions in case of genuine emergencies or unforeseen circumstances. In such cases, the cancellation, reschedule or no-show fees may be waived, as we understand life happens.

REFUNDS:

All services are non-refundable.